Useful Information Regarding COVID-19 And Funerals

Arranging a funeral is never an easy task but at present, due to the government’s restrictions regarding Covid-19, there are a few things you’ll need to be aware of when arranging your loved-one's service.

The total number of mourners able to attend a funeral is currently limited, and social distancing is required at all venues, even outside at the graveside. Funeral venues will require all mourners to wear a face covering when entering one of their buildings, except of course for those who are exempt from wearing one. There are also restrictions regarding things like carrying the coffin at some cemeteries and crematoria. Knowing what you can and can't do now at a funeral venue can be a bit confusing, but don’t worry, our expert funeral arrangers know the full details of all the restrictions at each cemetery and crematorium across the boroughs that we cover, and will be able to guide you through everything you need to know. Just give us a call and we’ll go through it all with you. 

If you are currently shielding or would prefer not to come into the office, all funeral arrangements can be conducted over the phone, and the relevant paperwork can be either e-mailed to you or dropped around to your house for completion. There is always somebody available if you need help filling the forms in. As the number of Covid-19 cases has thankfully dropped significantly, we are more than happy for you to visit one of our branches if you'd prefer to make face-to-face funeral arrangements, to drop off clothes for your loved one, or visit them in the chapel of rest. Our chapels are open by appointment only for viewing, but we ask that only 3 people at a time come into the branch. Unfortunately, if Covid-19 was present at death, viewing will not be possible.

Registering The Death

The process for registering the death is being done remotely over the phone. The death still has to be registered, but not in person at a registry office. You will need to ring the registrars and make an appointment for them to contact you to go through the registration process. Be aware that it may take up to a few days for this process to be completed. If the obvious next-of-kin is self-isolating, another family member or even friend can register the death. As part of this process, the registrars will ask you which funeral director you have appointed, so just give them our name and they will send the green certificate that we need to proceed with the funeral directly to us via email. 

If you are opting for a cremation service, some crematoria are only allowing for the witnessed scattering of ashes on certain days and times, so be aware that you'll need to make an appointment with the crematorium if witnessed scattering is what you desire. Otherwise, we will gladly collect the ashes for you and look after them at our branch until you have decided upon their final resting place. If you as a family are wishing to collect the ashes from us, we offer a wide selection of urns, keepsakes and scattering tubes here on our website. Ashes can be collected from our branches as usual by yourselves, as long as an appointment is made beforehand. We realise that it isn’t an ideal scenario to have to work through all these restrictions, but keeping you as a family, and our dedicated staff, safe during these times is of paramount importance, so we wholeheartedly thank you for your understanding and cooperation. Our desire is to give you our unrivalled service as best we can, despite the ongoing restrictions, and we are striving continually to do just that.

From our family to yours, take care and stay safe.